Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Infusionsciences.com
• Infusion Sciences website forms and landing pages
• Appointment request and consultation forms
• Patient intake and registration systems
• Email, telephone, and text message communications
• Telehealth and patient communication platforms
• Other online services operated by or on behalf of Infusion Sciences that link to this Privacy Policy

This Privacy Policy does not replace any Notice of Privacy Practices provided by Infusion Sciences, an affiliated medical practice, or one of your healthcare providers.

2. Health Information and HIPAA

Some information you provide may relate to your health, symptoms, medical history, medications, treatment interests, laboratory results, or healthcare services.

Information submitted through a general website inquiry before you establish a patient relationship may not always be considered Protected Health Information under the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

When your information is created, received, maintained, or transmitted by a HIPAA-covered healthcare provider or its business associate in connection with treatment, payment, or healthcare operations, that information may be Protected Health Information and will be handled according to applicable law and the provider's Notice of Privacy Practices.

If there is a conflict between this Privacy Policy and an applicable Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to Protected Health Information.

3. Information We Collect

The information we collect depends on how you interact with Infusion Sciences.

Information You Provide Directly

We may collect information such as:

• Full name
• Date of birth
• Email address
• Telephone number
• Mailing or residential address
• State of residence
• Preferred method of communication
• Appointment availability
• Account or login information
• Information submitted through contact, consultation, or intake forms
• Questions, messages, comments, and customer support requests

Health and Medical Information

When you request or receive healthcare-related services, we or our healthcare partners may collect:

• Current symptoms and health concerns
• Medical and surgical history
• Medication and supplement information
• Allergies
• Height, weight, and other health measurements
• Hormone, metabolic, pain, recovery, sexual health, or wellness information
• Laboratory testing information
• Treatment history
• Photographs or documents you choose to submit
• Information regarding treatment interests or goals
• Information needed to determine whether a consultation or treatment may be appropriate
• Telehealth consultation information
• Provider notes, recommendations, prescriptions, and treatment records

Please do not submit health information through a general contact form unless the form specifically requests it.

Payment and Transaction Information

When you make a payment, we or our payment service providers may collect:

• Billing name and address
• Payment card or bank account information
• Transaction amount
• Payment date
• Purchase or service information
• Payment status and transaction identifiers

Payment information may be collected and processed directly by a third-party payment provider. Infusion Sciences may receive limited information about the transaction rather than your complete payment credentials.

Communications

We may collect records of communications between you and Infusion Sciences, including:

• Emails
• Telephone calls and voicemail messages
• Text messages
• Online chat messages
• Appointment communications
• Customer service inquiries
• Consent and communication preference records

Telephone calls may be monitored or recorded where permitted by law and when appropriate notice or consent has been provided.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location based on IP address
• Referring website
• Pages visited
• Links or buttons selected
• Date and time of access
• Time spent on the website
• Website errors and performance information
• Cookie and similar technology identifiers

We may use this information to operate, secure, analyze, and improve the website.

Information From Other Sources

We may receive information from:

• Healthcare professionals
• Telehealth technology providers
• Appointment scheduling providers
• Patient intake platforms
• Laboratories
• Pharmacies
• Payment processors
• Marketing and analytics providers
• Referral partners
• Individuals authorized by you
• Publicly available sources

4. How We Use Information

We may use personal information to:

• Respond to inquiries
• Process consultation and appointment requests
• Register prospective or existing patients
• Confirm identity and eligibility
• Connect individuals with appropriate healthcare professionals
• Facilitate telehealth consultations
• Coordinate laboratory testing, pharmacy services, prescriptions, or treatment fulfillment
• Provide requested healthcare and wellness services
• Process payments and maintain transaction records
• Communicate appointment confirmations, reminders, and follow-up information
• Provide customer and technical support
• Maintain medical, business, and administrative records
• Personalize website content and user experience
• Analyze website usage and performance
• Protect against fraud, misuse, security incidents, and unauthorized activity
• Maintain and improve our services
• Comply with legal, regulatory, licensing, tax, accounting, and recordkeeping obligations
• Enforce our terms, policies, and agreements
• Protect the rights, health, safety, or property of patients, users, Infusion Sciences, and others
• Send marketing communications where permitted by law and consistent with your preferences

We may also use aggregated or de-identified information for analytics, service improvement, business planning, research, and other lawful purposes.

5. How We Disclose Information

We may disclose personal information in the following circumstances.

Healthcare Professionals and Clinical Organizations

We may share relevant information with physicians, nurses, pharmacists, clinical staff, medical practices, or other healthcare professionals involved in evaluating or providing services to you.

Service Providers

We may disclose information to companies that perform services on our behalf, including:

• Website hosting providers
• Cloud storage providers
• Website development and maintenance providers
• Patient intake and electronic medical record providers
• Appointment scheduling providers
• Telehealth platform providers
• Customer relationship management providers
• Email and text message providers
• Payment processors
• Data security providers
• Analytics providers
• Professional advisers
• Customer support providers

These providers may access information only as necessary to perform services for us and are expected to protect information according to their contractual and legal obligations.

Where a service provider handles Protected Health Information on behalf of a HIPAA-covered entity, an appropriate Business Associate Agreement will be used when required.

Laboratories, Pharmacies, and Treatment Fulfillment Partners

When necessary to provide requested services, we may share information with laboratories, pharmacies, medication fulfillment providers, shipping providers, and other healthcare service partners.

At Your Direction or With Your Authorization

We may disclose information to a family member, caregiver, personal representative, healthcare professional, or another party when you direct us to do so or provide appropriate authorization.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or lawful governmental request
• Meet healthcare reporting or regulatory obligations
• Protect the health or safety of an individual
• Prevent fraud, abuse, or illegal activity
• Investigate a security incident
• Protect our legal rights
• Enforce our agreements and policies

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, change of ownership, bankruptcy, or similar business transaction. Any receiving party will be required to handle the information consistently with applicable law.

6. Sale and Advertising Use of Information

Infusion Sciences does not sell Protected Health Information.

We do not sell personal information in exchange for monetary payment. We also do not knowingly disclose health or medical information to third parties for their independent targeted advertising without your authorization or another legally permitted basis.

7. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, local storage, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember user preferences
• Maintain website security
• Understand website traffic
• Identify technical errors
• Measure page and campaign performance
• Improve website content
• Prevent fraud and misuse

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

We take additional care when selecting and configuring tracking technologies on pages that may collect or display health-related information.

8. Email and Text Message Communications

When you provide your email address or telephone number, we may contact you regarding:

• Your inquiry
• Consultation requests
• Appointment confirmations
• Appointment reminders
• Intake requirements
• Account or service updates
• Follow-up communications
• Payment or transaction information
• Educational or promotional information, where permitted

Message and data rates may apply to text messages.

Consent to receive promotional text messages is not a condition of purchasing healthcare services.

We do not sell or share mobile telephone numbers, text messaging opt-in information, or SMS consent records with third parties for their independent marketing or promotional purposes. We may disclose this information to communications providers and service providers that help us deliver requested messages.

Email and standard text messaging may not be fully secure. Do not send highly sensitive medical information through ordinary email or text messages unless instructed to do so through an approved secure method.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain patient and business records
• Complete transactions
• Comply with medical record retention requirements
• Meet legal, regulatory, tax, and accounting obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Protect our legal interests

Medical and healthcare records may be retained for longer periods when required by federal or state law.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and technical limitations.

10. Information Security

We use reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls
• Password protections
• Encryption where appropriate
• Secure hosting and transmission methods
• Employee and contractor confidentiality obligations
• Vendor security reviews
• Monitoring and incident response procedures

No website, database, email system, or electronic transmission is completely secure. We cannot guarantee absolute security.

If we identify a breach affecting personal or health information, we will investigate and provide legally required notifications.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Request restriction of certain processing
• Object to certain processing
• Opt out of targeted advertising or certain data sharing
• Withdraw consent where processing is based on consent
• Appeal the denial of a privacy request
• Receive information about certain categories of third parties to which information has been disclosed

These rights may be limited by legal exceptions. For example, we may be required to retain medical, transaction, regulatory, or legal records even after receiving a deletion request.

To exercise a privacy right, contact us using the information at the end of this Privacy Policy. We may need to verify your identity before completing the request.

You may use an authorized agent where permitted by law. We may request documentation confirming the agent's authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Rights Concerning Medical Records

Rights concerning medical records may be governed by HIPAA, Florida law, and the applicable healthcare provider's Notice of Privacy Practices.

Depending on applicable law, these rights may include the ability to:

• Inspect or receive a copy of medical records
• Request correction of medical records
• Request certain restrictions
• Request confidential communications
• Receive an accounting of certain disclosures
• Submit a privacy complaint

Requests concerning medical records should be directed to the healthcare provider or organization identified in the applicable Notice of Privacy Practices.

13. Children's Privacy

Our general website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the general website without appropriate authorization.

Information regarding a minor may be collected from a parent, legal guardian, or other legally authorized representative when permitted by law and necessary to provide healthcare services.

If you believe a child has submitted information without appropriate authorization, contact us so we can review the situation.

14. Third-Party Websites and Services

Our website may link to or integrate with third-party websites, patient portals, scheduling platforms, telehealth systems, payment services, laboratories, pharmacies, social media services, or other external resources.

Third-party services operate under their own terms and privacy policies. We are not responsible for the privacy or security practices of a third party that is not acting on our behalf.

We encourage you to review the privacy policy of any third-party service before providing information.

15. Information From Outside the United States

Infusion Sciences is based in the United States, and information may be processed and stored in the United States.

If you access the website from another country, your information may be transferred to a country with privacy laws that differ from those in your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

Your continued use of the website after an updated Privacy Policy becomes effective means that the updated policy will apply to future interactions, to the extent permitted by law.

17. Contact Infusion Sciences

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

This website and its contact channels are not intended for medical emergencies. In an emergency, call 911 or seek immediate assistance from an appropriate emergency service.