1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services independently.

Services for a minor may only be requested by a parent, legal guardian, or another person legally authorized to make healthcare decisions for the minor, and only when the requested service is legally and clinically appropriate.

By using our website or services, you represent that:

The information you provide is accurate and complete
You are legally authorized to provide the submitted information
You will use the services only for lawful purposes
You are not impersonating another individual
You are physically located in a jurisdiction where the applicable healthcare provider is authorized to provide services at the time of a telehealth appointment

Availability of services may depend on your age, medical history, state of residence, physical location, provider licensure, clinical eligibility, and applicable law.

2. Website Information Is Not Medical Advice

The content available through the Infusion Sciences website is provided for general educational and informational purposes.

Website content may discuss health, wellness, longevity, recovery, hormones, metabolic health, peptides, medications, laboratory testing, or other healthcare topics. This information is not intended to:

Diagnose a medical condition
Replace an examination by a qualified healthcare professional
Establish a provider-patient relationship
Recommend a particular medication or treatment for you
Replace professional medical advice
Guarantee that any treatment is appropriate, safe, or effective for you

Do not disregard professional medical advice or delay seeking care because of information you viewed on our website.

A provider-patient relationship is established only after all required registration and consent steps have been completed and a licensed healthcare provider has agreed to evaluate or treat you.

3. Medical Emergencies

Infusion Sciences does not provide emergency medical services through its website, email, text messaging, contact forms, or routine telehealth services.

Do not use these services for an urgent or life-threatening medical condition.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Do not wait for an email, telephone call, text message, appointment confirmation, or website response from Infusion Sciences.

4. Telehealth Services

Telehealth may involve the delivery of healthcare services through video, audio, telephone, secure messaging, electronic forms, remote monitoring, photographs, or other communications technology.

Telehealth has potential benefits, including increased convenience and access to care. It also has limitations and risks, including:

Technology failures or interruptions
Delays in communication
Incomplete or inaccurate information
Reduced ability to conduct a physical examination
Limitations in diagnosing certain conditions remotely
Privacy or security risks associated with electronic communications
The possibility that an in-person evaluation may be required

By participating in telehealth services, you acknowledge these limitations.

A provider may determine at any time that telehealth is not appropriate for your condition. You may be asked to obtain laboratory testing, provide additional records, visit an in-person healthcare provider, seek urgent care, or go to an emergency department.

Telehealth availability is not guaranteed in every state or for every medical condition.

5. Independent Clinical Judgment

All medical decisions are made by licensed healthcare professionals using their independent professional judgment.

Submitting a form, completing an intake questionnaire, making a payment, requesting a medication, or scheduling an appointment does not guarantee that:

You will be accepted as a patient
You are eligible for a particular treatment
A provider will issue a prescription
A requested medication will be prescribed
A prescription will be renewed
A pharmacy will dispense a medication
A laboratory test will be ordered
A particular outcome will be achieved

A provider may decline, discontinue, modify, or recommend an alternative treatment when clinically appropriate or legally required.

Infusion Sciences does not interfere with the independent medical judgment of licensed healthcare providers.

6. Your Health Information and Responsibilities

You agree to provide complete, accurate, and current information regarding your identity and health, including:

Symptoms and health concerns
Medical and surgical history
Current medications and supplements
Allergies and adverse reactions
Existing diagnoses
Pregnancy or breastfeeding status where relevant
Laboratory results
Substance use where clinically relevant
Treatments received from other healthcare providers
Changes in your health or medication use

You are responsible for promptly updating information that becomes inaccurate or incomplete.

Withholding or misrepresenting material health information may result in inappropriate care, delayed treatment, adverse effects, termination of services, or other harm.

You agree to follow instructions provided by your healthcare professional, including instructions relating to medication use, laboratory monitoring, follow-up appointments, side effects, storage, and emergency care.

You should inform your primary care provider and other treating professionals about medications, supplements, or treatments obtained through Infusion Sciences.

7. Prescriptions and Medications

A prescription will only be issued when a licensed provider determines that it is clinically appropriate and legally permissible.

Prescription decisions may depend on:

Your medical history
Current symptoms
Laboratory results
Medication interactions
Contraindications
State and federal prescribing laws
Provider licensure
Pharmacy availability
Required follow-up care

You agree to use medication only as directed and only for the individual for whom it was prescribed.

You may not sell, share, transfer, misuse, or distribute medication obtained through our services.

You must promptly report serious or unexpected side effects to an appropriate healthcare professional. Seek emergency care immediately when symptoms may represent a medical emergency.

Infusion Sciences does not guarantee the continued availability, pricing, formulation, manufacturer, or pharmacy source of any medication.

8. Off-Label and Compounded Medications

A licensed provider may, where clinically appropriate and legally permitted, discuss or prescribe a medication for a use that is not included in its FDA-approved labeling. This is commonly referred to as off-label use.

Some treatment plans may also involve medications prepared by a compounding pharmacy.

Compounded medications are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed.

When compounded or off-label medication is proposed, you may receive additional disclosures, medication guides, informed-consent documents, or pharmacy information. You should carefully review this information and ask your provider any questions before beginning treatment.

Nothing on the website should be interpreted as representing that a compounded medication is identical or equivalent to an FDA-approved brand-name or generic medication.

9. Laboratory Testing

Some services may require laboratory testing before treatment begins or while treatment continues.

You may be responsible for:

Scheduling or completing required testing
Following preparation instructions
Paying laboratory fees
Providing previous test results
Completing follow-up testing within the requested period

Laboratory services may be provided by independent third parties. Infusion Sciences does not control every aspect of an independent laboratory's scheduling, billing, testing procedures, processing times, or reporting systems.

Laboratory results must be interpreted by a qualified healthcare professional. A result displayed through a portal or communicated electronically should not be interpreted without appropriate clinical guidance.

Failure to complete required testing may result in delayed, modified, suspended, or discontinued treatment.

10. Pharmacies, Shipping, and Third-Party Fulfillment

Medications, products, or supplies may be fulfilled by independent pharmacies, laboratories, manufacturers, carriers, or other third parties.

Delivery dates are estimates and are not guaranteed.

Delays may occur due to:

Prescription review
Pharmacy processing
Product availability
Weather
Carrier delays
Address errors
Regulatory requirements
Additional information requests
Events outside our reasonable control

You are responsible for providing an accurate delivery address and promptly reporting delivery problems.

Certain medications may require refrigeration, temperature control, special handling, or immediate storage. You are responsible for following all delivery and storage instructions.

Infusion Sciences is not responsible for loss or damage caused by your failure to retrieve, inspect, refrigerate, store, or use a delivered item properly.

Any issue involving damaged, missing, delayed, or temperature-sensitive medication should be reported promptly using the contact information provided with your order.

11. Appointments

You are responsible for attending scheduled appointments on time and ensuring that:

Your device is functioning
Your internet or telephone connection is adequate
You are in a private and appropriate location
You are physically located in the state disclosed during scheduling
You have access to any requested records, medications, or laboratory results
You are not driving or operating machinery during the consultation

We may reschedule, delay, or cancel an appointment because of provider availability, emergencies, technology issues, licensing restrictions, incomplete forms, missing laboratory results, or other operational or clinical reasons.

Appointment availability does not guarantee treatment eligibility.

12. Fees and Payment

You agree to pay all fees disclosed before purchasing or receiving a service.

Fees may include:

Consultation fees
Membership or program fees
Laboratory fees
Medication costs
Pharmacy or fulfillment fees
Shipping charges
Follow-up appointment fees
Administrative fees
Other charges disclosed during checkout or enrollment

Unless expressly stated otherwise, Infusion Sciences does not guarantee that services, consultations, laboratory tests, medications, or products will be covered or reimbursed by insurance.

You are responsible for determining whether your insurance or benefit plan will provide coverage or reimbursement.

You authorize Infusion Sciences and its payment providers to charge the payment method you submit for amounts you approve.

You represent that you are authorized to use the payment method provided.

13. Recurring Programs and Subscriptions

A recurring program or subscription will apply only when recurring billing is clearly disclosed and you expressly agree to it.

Before enrollment, applicable checkout or program materials should disclose:

The amount or method used to calculate the charge
The billing frequency
What is included
Any minimum commitment
How to cancel
When cancellation becomes effective

By enrolling in a recurring program, you authorize charges according to the terms presented during enrollment.

You are responsible for maintaining accurate billing information.

Cancellation of a recurring program does not automatically reverse charges already processed, services already delivered, appointments already completed, medications already ordered, or costs already incurred.

Clinical care may need to continue temporarily for safety reasons even after a membership or administrative program has been canceled. Your provider will determine whether follow-up care or medication instructions are medically necessary.

14. Cancellations, Rescheduling, and Refunds

Appointment cancellation, rescheduling, no-show, product, program, and refund rules may be provided during booking, enrollment, checkout, or purchase.

You agree to review the applicable policy before completing a transaction.

Unless required by law or otherwise stated in a specific written policy:

Completed consultations are not refundable
Fees for services already performed are not refundable
Laboratory fees may become nonrefundable once an order is submitted
Medication fees may become nonrefundable once a prescription is processed or sent for fulfillment
Customized, compounded, temperature-sensitive, or prescription products may not be returnable
Shipping and fulfillment charges may not be refundable
Refunds do not guarantee cancellation of clinical follow-up obligations

Infusion Sciences may issue a refund or account credit at its discretion when appropriate. Providing a refund in one situation does not create an obligation to provide the same result in another situation.

Nothing in this section limits rights that cannot legally be waived.

By providing your telephone number or email address, you authorize Infusion Sciences and its service providers to contact you concerning:

Appointment requests
Registration
Intake requirements
Treatment-related information
Laboratory testing
Prescriptions
Orders and delivery
Billing
Account security
Customer support
Follow-up care

Communications may be sent through telephone calls, voicemail, email, text message, or secure electronic messaging.

Message and data rates may apply.

You may separately consent to promotional communications. Consent to receive promotional text messages is not a condition of receiving healthcare services.

Opting out of promotional messages will not prevent communications that are necessary for treatment, patient safety, transactions, account security, or legal compliance.

Standard email and text messages may not be fully secure. Do not send urgent or highly sensitive medical information through ordinary email or text messaging unless instructed to do so.

16. Privacy

Your use of the website and services is also governed by the Infusion Sciences Privacy Policy.

Health information handled by a HIPAA-covered healthcare provider or business associate may also be governed by an applicable Notice of Privacy Practices.

The Privacy Policy and Notice of Privacy Practices are separate documents with different purposes. If a conflict arises regarding Protected Health Information, the applicable Notice of Privacy Practices will control.

17. Accounts and Security

Some services may require you to create an account or access a patient portal.

You are responsible for:

Maintaining the confidentiality of your login credentials
Using a strong and unique password
Preventing unauthorized access to your device
Logging out of shared devices
Promptly reporting suspected unauthorized access
Keeping account information current

You may not access another person's account without legal authorization.

We may suspend access when we reasonably believe an account has been compromised, misused, or accessed unlawfully.

18. Acceptable Use

You may not use our website or services to:

Violate any law or regulation
Submit false, misleading, or fraudulent information
Impersonate another individual
Obtain medication for another person
Attempt to obtain medication through deception
Harass, threaten, or abuse staff, providers, patients, or contractors
Interfere with website security or functionality
Introduce malware or harmful code
Scrape, copy, harvest, or extract information without authorization
Attempt to access restricted systems or accounts
Reverse engineer website technology except where legally permitted
Use content for unauthorized commercial purposes
Infringe intellectual property or privacy rights
Facilitate medication diversion, resale, or unlawful distribution

We may investigate suspected violations and cooperate with lawful requests from regulators or law-enforcement authorities.

19. Intellectual Property

The website and its contents, including text, graphics, logos, icons, photographs, videos, page designs, software, branding, and educational materials, are owned by or licensed to Infusion Sciences and are protected by intellectual-property laws.

We grant you a limited, personal, revocable, nonexclusive, and nontransferable right to access the website for lawful personal use.

You may not reproduce, distribute, sell, modify, publish, display, license, create derivative works from, or commercially exploit website content without prior written permission.

No ownership rights are transferred to you through your use of the website.

20. Testimonials and Expected Results

Testimonials, reviews, case examples, and descriptions of individual experiences represent the experience of the person described.

They do not guarantee that you will receive the same or similar results.

Health outcomes vary based on numerous factors, including:

Age
Medical history
Diagnosis
Genetics
Lifestyle
Medication adherence
Treatment response
Laboratory findings
Other health conditions

No statement on the website should be interpreted as a promise or guarantee of a particular medical, physical, cosmetic, financial, or wellness outcome.

21. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

Patient portals
Scheduling systems
Telehealth platforms
Payment processors
Laboratories
Pharmacies
Shipping carriers
Social media platforms
External educational resources

Third-party services are governed by their own terms and privacy policies.

Infusion Sciences does not control and is not responsible for the availability, security, content, accuracy, or practices of an independent third-party service.

A link or integration does not necessarily mean that Infusion Sciences endorses every statement, product, or service offered by the third party.

22. Website Availability and Changes

We may modify, update, suspend, restrict, or discontinue any portion of the website or administrative services at any time.

We do not guarantee that the website will always be:

Available
Uninterrupted
Secure
Error-free
Compatible with every device
Free from harmful components
Complete or current

We may correct errors, update information, and change service descriptions, availability, or pricing without prior notice, subject to existing agreements and applicable law.

23. Disclaimer of Warranties

Infusion Sciences disclaims warranties relating to the website, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

We do not warrant that:

Website information will be complete or error-free
The website will operate without interruption
Every service will be available to every person
A particular provider, medication, pharmacy, laboratory, or product will remain available
Use of the website will produce a particular result

This disclaimer applies to the website and administrative services. It does not eliminate professional duties owed by a licensed healthcare provider or waive patient rights that cannot lawfully be waived.

24. Limitation of Liability

To the fullest extent permitted by law, Infusion Sciences will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from:

Use of or inability to use the website
Reliance on general website content
Unauthorized account access
Third-party services
Technology interruptions
Delivery delays
Lost data
Lost profits or business opportunities

Where liability cannot be excluded, our liability relating solely to website or administrative services will be limited to the amount you paid directly to Infusion Sciences for the specific nonmedical service giving rise to the claim during the six months preceding the event.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from professional medical negligence where applicable.

25. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold Infusion Sciences harmless from claims, losses, liabilities, expenses, or damages arising from:

Your unlawful use of the website
Your violation of these Terms
Information you knowingly misrepresent
Your infringement of another person's rights
Your misuse, resale, sharing, or unlawful distribution of medication or products
Unauthorized access caused by your failure to protect account credentials

This provision does not require you to indemnify a healthcare provider for the provider's own professional negligence or conduct that cannot lawfully be transferred to you.

26. Suspension or Termination

We may restrict, suspend, or terminate access to administrative or website services when:

These Terms are violated
Information is fraudulent or materially inaccurate
Payment obligations remain unpaid
Staff or providers are threatened or abused
Medication misuse or diversion is suspected
Continued service would violate law
A security risk exists
A provider determines that the available service is not appropriate

Termination of website or administrative access does not automatically terminate an established provider-patient relationship without appropriate notice and transition procedures where required by professional or legal obligations.

You remain responsible for charges incurred before termination.

27. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute concerning the website or nonmedical administrative services must be brought in a state or federal court with appropriate jurisdiction in Florida, unless applicable law requires a different location.

Claims involving professional healthcare services may be subject to separate laws, procedures, consent documents, or agreements.

28. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

29. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of Infusion Sciences.

30. Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

We may assign these Terms as part of a merger, acquisition, restructuring, financing, sale of assets, change of ownership, or transfer to an affiliated organization.

31. Entire Agreement

These Terms, together with the Privacy Policy, applicable Notice of Privacy Practices, informed-consent forms, checkout terms, program terms, and other agreements presented to you, constitute the applicable agreement between you and Infusion Sciences concerning the relevant service.

If a service-specific agreement conflicts with these general Terms, the service-specific agreement will control for that service.

32. Changes to These Terms

We may update these Terms to reflect changes in our services, technology, business practices, or legal obligations.

Material changes may also be communicated through the website, email, account notification, or another appropriate method.

Your continued use of the website after updated Terms become effective means you accept the updated Terms, to the extent permitted by law.

33. Contact Information

For questions about these Terms and Conditions, contact:

Infusion Sciences

Website: infusionsciences.com

Email: [email protected]

Phone: +1 (561) 258-9684

Please do not send urgent or highly sensitive medical information through ordinary email.

For a medical emergency, call 911 or seek immediate emergency assistance.

Terms and Conditions